Here is a list of common questions with detailed answers that can be useful.
Can I show the gondolier my voucher on my smartphone or tablet?
Currently this is not possible. It is necessary to print the voucher and give it to the gondolier before boarding. Without the printed voucher, the client will not be able to board the gondola.
How long does my gondola tour last?
The standard gondola ride lasts 30 minutes, but if you want a longer ride, we can arrange for whatever time you need. Contact us by email for a custom ride.
What happens in case of bad weather?
In case of bad weather (heavy rain, snow, strong winds, exceptionally high or low tide levels) the tour will be suspended. It is possible to change the time and date of the gondola tour by email or by arranging a new time and date directly with the stazio.
Do I need to share the gondola with other people?
No, our gondola tours are all private, so you will not share the gondola with anyone else.
How many people can fit in a gondola?
The gondola can carry a maximum of 5 people, including children. Newborn babies under the age of twelve months do not count as one of the 5 if the baby is held in someone’s arms.
Is it a guided tour?
The gondolier will show you important points of interest during the tour if you ask him to. It is not, however, a guided tour. If you desire that a guide accompanies you on the gondola tour, we can arrange that without problems: just contact us in advance by e-mail.
Can I change positions or seats during the gondola tour?
For the safety of the clients, it is not permitted to move around or to effect sudden movements during the tour, unless receiving the permission and following the directions of the gondolier.
Can I start and end at places other than your proposed tours?
Contact us by e-mail and we can propose a personalized tour tailored to your specific desires and needs.
Does the gondolier sing?
Gondoliers usually do not sing. It is possible to reserve professional musicians who can proffer your “serenade” during the gondola tour. Contact us by e-mail for more information.
Can i bring my baby buggy or stroller in the gondola?
The stroller or buggy will be kept safely at the stazio from where you depart.
How do I find the gondola I reserved?
You just need to show your printed voucher to one of the gondoliers at the stazio you chose when reserving, and you’ll get the next available gondola.
Can I reserve a gondola for longer than 30 minutes for a special occasion?
If you want a longer ride than 30 minutes for a special occasion like a wedding proposal (or just because you feel romantic), we can arrange for whatever time you need. Just contact us by e-mail explaining what you would like and we can provide you with a custom solution.
Can I reserve a tour for the evening or at night?
It is possible to reserve from 19:00 to 19:30 (7:00-7:30pm) during the summer (1 April to 31 October) and from 18:00 to 18:30 (6:00-6:30 pm) during the winter (1 November – 31 March). For other schedules please contact us by email.
Can I give a gondola tour as a gift?
Of course! Contact us by e-mail for further details on how we can arrange this for you.
Can I eat or drink in the gondola?
Drinking alcoholic beverages or eating is not permitted in the gondolas.
How and when do I receive my tickets?
Your e-ticket will be sent by e-mail as a PDF file attachment. You can print the e-ticket at your convenience and/or save the attachment on your computer.
On the day of the performance (exibition, museum, party), you will need to present your e-ticket (printed or, in some cases, from your portable electronic device) at the venue's box office.
You will receive your e-ticket immediately after booking.
What can I do if I didn't receive my e-ticket?
If your e-ticket does not arrive by e-mail within 30 minutes after your purchase, please check if the confirmation e-mail has landed in your spam folder.
If you still encounter difficulties downloading the e-ticket, please contact us by e-mail at
info@todayinvenice.com
Do I have to print the e-ticket or can I save it on my smartphone?
Many organizers accept the ticket on a mobile device, and some even accept the Order ID, together with proof of identification. However, some organizers require the printed e-ticket. If you are not able to print your ticket, please consult us by e-mail
info@todayinvenice.com
Can I resell my e-ticket?
Your e-ticket is personalized and non-transferable. Resale is not possible.
Can I change the name of the ticket holder on the e-ticket?
When attending an event in a group of two or more persons, you will be issued one e-ticket for your entire party, with one name listed as ticket holder for the group. If you would like to change the name of the ticket holder please contact us at
info@todayinvenice.com .
Can I cancel or change my order?
Your ticket purchase at Todayinvenice.com is binding, and cancellation is not possible. To change the date of a chosen event please contact us at
info@todayinvenice.com as any modification is subject to the event organizer’s terms in this regard.
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